FAQs
Got questions? We’ve got answers! Browse our FAQs to find information on orders, shipping,
returns, and more. If you need further assistance, feel free to contact our team.
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Blinds, Shades & Shutters
1. What types of window coverings do you offer?We offer a wide range of custom window treatments including roller blinds, zebra blinds, vertical blinds, Venetian blinds, Roman shades, cellular shades, blackout blinds, plantation shutters, and motorized window coverings.
2. Are your blinds custom made?Yes, all of our blinds and shades are custom made to fit your exact window measurements. This ensures a clean look, better light control, and improved privacy for your space.
3. Which blinds are best for privacy and light control?Blackout roller blinds, zebra blinds, and plantation shutters are excellent choices for privacy and light control. Zebra blinds allow adjustable filtering, while blackout fabrics help block sunlight completely.
4. Do you offer motorized or smart blinds?Yes, we provide motorized blinds and shades with remote control and smart home compatibility. Selected models can integrate with systems like Google Home and Alexa for convenient voice or app control.
5. Can I order fabric or color samples?Absolutely. We offer sample swatches so you can check colors, textures, and materials in your own lighting before placing an order. This helps ensure the perfect match for your interior.
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Measurement & Installation
1. How do I measure my windows correctly?Measure the width and height of your window in three places and use the smallest measurement for accuracy. We also provide detailed measuring guides to help you choose between inside mount and outside mount installation.
2. Do you provide professional installation services?Yes, we offer professional installation services in selected areas. Our experienced team ensures your blinds or shutters are installed securely and operate smoothly.
3. Can I install the blinds myself?Yes. Most of our products are designed for simple DIY installation and include mounting brackets, screws, and step-by-step instructions for easy setup.
4. What is the difference between inside and outside mount?Inside mount blinds fit within the window frame for a clean built-in appearance. Outside mount blinds are installed above or outside the frame to provide greater light blocking and make windows appear larger.
5. Do shutters work for large windows and patio doors?Yes, we offer solutions for large windows, sliding patio doors, and wide openings. Vertical blinds, panel track systems, and plantation shutters are popular options for these spaces.
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Care, Warranty & Support
1. How do I clean and maintain my blinds?Most blinds can be cleaned using a microfiber cloth, feather duster, or vacuum brush attachment. Avoid harsh chemicals or excessive moisture unless specified for the product material.
2. Do your products come with a warranty?Yes, our blinds, shades, and shutters include a limited warranty covering manufacturing defects and operating mechanisms. Warranty coverage may vary depending on the product type.
3. What should I do if my blinds stop working properly?Contact our support team with your order details and photos or videos of the issue. We'll help troubleshoot the problem and arrange replacement parts or repairs if needed.
4. Are your blinds safe for homes with children and pets?Yes, we offer cordless and motorized options designed to improve safety in homes with children and pets while maintaining a modern, clean appearance.
5. How can I contact customer support?You can contact our customer support team through email, phone, or the contact form on our website. We're happy to assist with product recommendations, measurements, orders, installation, and after-sales support.